Refund policy

Change of Mind
We do not accept returns or provide refunds for change of mind purchases.

Faulty or Defective Products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the product is faulty, defective, or not as described, please contact us within 14 days of receiving your order with a detailed description of the issue. We may request troubleshooting information, photos, or test results before approving a return.

Non-returnable Items
Due to the nature of electronic components and modules, items that have been used, modified, soldered, programmed, or damaged by misuse are not eligible for return unless deemed faulty.

Return Shipping
For approved warranty returns, return shipping costs will be covered by us.
For non-warranty cases, return shipping costs are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@mlab.com.au. Please note that returns will need to be sent to the following address: Unit205 8 Murrell Street, Ashfield, NSW2131, Australia

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@mlab.com.au. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mlab.com.au.